Packages are generally dispatched within 1 working day after receipt of payment. Packages are generally dispatched via Colissimo with tracking and drop-off without signature and are shipped via Colissimo with tracking number and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping costs include preparation and packaging as well as postage. Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are appropriately sized and your items are properly protected.
refresh Return procedure
To return a product ordered on our online shop Solex-Me.com go to "My account > My orders". Please make sure to respect the following conditions to facilitate the handling of your return.
- - Items must be returned within 30 days of delivery.
- - After 30 days from the date of delivery, the products will not be taken back, refunded or exchanged.
- - Returned products must be unused and unmodified.
- - Personalized products cannot be exchanged or refunded.
- - Items must be returned as delivered and in their original packaging.
- - The shipping costs for the return will be borne by the customer. To edit your return label online go to Colissimo online
The refund is made within a maximum of 7 working days from receipt of the return of goods by re-credit on credit card, by PayPal or by check depending on your initial means of payment.
info For any further information concerning the delivery of our products please do not hesitate to contact us on 0986 762 266.